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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. There are certain situations where only partial refunds are granted (if applicable)
Items with obvious signs of use, any item not in its original condition, is damaged or missing parts for reasons not due to our error, any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of any refund.
Once your refund has been processed, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
Didn't receive your refund? Please first contact your bank. Next, contact your credit card company. It typically takes several working days before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@sunshinecremation.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@sunshinecremation.com and send your item to: Sunshine Cremation Services 10050 Spanish Isles Blvd., E-10, Boca Raton FL 33498, United States.
Shipping
To return your product, you should mail your product to: Sunshine Cremation Services LLC., 10050 Spanish Isles Blvd., E-10, Boca Raton FL 33498, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.